Pakistan Telecommunication Authority (PTA) has introduced a good facility for mobile phone users. The PTA has introduced a system to lock the mobile phone online in case of snatching or theft and to open it in case of discovery. The PTA said that complaints can be lodged by calling the toll free number 55055-0800 seven days a week from 9 am to 9 pm, on which the PTA will issue a complaint number to the user. According to CPLC records, an average of 70 to 75 mobile phones are snatched daily in Karachi and so far this year, about 10,000 mobile phones have been confiscated from the citizens. While in the year 2020, 21,558 mobile phones have been snatched from the citizens of Karachi. According to PTA officials, in case of recovery of the mobile phone, the user will send a request to activate the mobile phone through the online PTA Complaint Management System and the user will refer to the tracking ID or complaint number given earlier. Citizens who lodge a complaint will be able to find out the status of their complaint 24 hours later via SMS or online PTA website or smartphone app.